City Optical
Information
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Date Updated: October 1, 2006 |
Address:
2 St. Clair AVE E, Toronto Phone: (416) 966-2489 |
Nearest Major Intersection: Yonge St & St. Clair Ave W | |
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Reviews & Ratings (Showing Latest 3 of 5)
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upsetdoctorReviews: 1Badges: 0 |
Overall:
 
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August 24, 2008 |
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0 out of 0 people found this review helpful.
I am a doctor and like anyone else does not appreciate wasting their time and being called a liar. In brief I visited the Yonge/StClair store for prescription glasses. The clerk was only too happy to fudge the insurance numbers to make it "work" and I ordered a pair with clip on sunglasses. Upon picking up the new glasses a delay was required as a prescription (by the ophthalmologist) error dictated the lenses needed to be remade. Upon subsequently returning to pick-up the store adamantly insisted I had already taken the sunglasses clip-on, which I did not, and needed to purchase them again if I wanted them. Why on earth would I take sunglasses without glasses to clip them onto?? After realizing arguing would get me nowhere I took the head office's number to contact them. No response after multiple attempts. This short note is based on principle and should warn of the shoddy treatment of customers at this outlet and by head office. I am very disappointed. The only other matter I am more frustrated with is that I actually read this site and disregarded the warnings because the store is so close to home. Moral - spend more time/money and get what you pay for and NEVER go to City Optical.
I do not recommend this place. Was this review helpful? Yes | No | Report as Spam |
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AnnelReviews: 2Badges: 0 |
Overall:
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November 6, 2007 |
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6 out of 8 people found this review helpful.
I've never experienced so disgusting customer service anywhere in Toronto:( I had no choice, but City Optical, I had to use my free voucher from government and only this terrible place is granted to supply people on social assistance! We came yearly in the rainy morning and were the only customers there. First they send us to the display with frames we can choose for free (75$ value). We were amazed what kind of cheap garbage it was. Then we start look for designer frames, we were told that we can choose any and pay 75$ less as per voucher. Sure choosing right frame takes some time to fit and see mirrors. After 10-15 min of trying and fitting with the salesperson, we were told to not forget about prices that all started from 250$ that they don't spend more than 30 min on each customer and so on. We were very upset and took just more or less usable frame from "cheap" spot. The problem with "free glasses" is that voucher is given only for 30days and option is single - city optical (why???). So I thought at least I can have new glasses with updated prescription. At the end they said very arrogant, that we have to pay for this frame 59$ more, because it doesn't have green dot! Needless to say, I've lost my chance to get free glasses and I'm happy I didn't order anything at city optical. Stay away from it! I do not recommend this place. Was this review helpful? Yes | No | Report as Spam |
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displeasedcustomer83Reviews: 1Badges: 0 |
Overall:
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September 17, 2007 |
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12 out of 12 people found this review helpful.
I will never advise anyone to go to City Optical at 2 St. Clair Avenue East, and anyone who unfortunately goes there I hope you have a more pleasant experience than I encountered. The customer service there is terrible and they obviously do not care about their customers needs. I have never felt so mistreated and insulted in my entire life. And the salesperson (Jason) who had orignally taken my order was no help. After they had taken my money, they basically ignored me and disregarded my concerns and passed me from one manager (Wendy) who simply refused to talk to me, to another manager (Henry) who barely listened and brushed me off and treated me like I was nothing. Henry then assured me, that he would look into the matter and get back to me, and I have yet to hear from him. I have tried to contact the Head Office to voice a complaint about this matter and I am still waiting to hear back from a supervisor! It's pretty clear this franchise (City Optical) do not appreciate their customers. Anyone reading this review, should seriously think twice about going to City Optical located at 2 St. Clair Ave. East in The St. Clair Centre. I do not recommend this place. Was this review helpful? Yes | No | Report as Spam |
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