(Submitted by ErinMurray)Ital Florist  

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Information

Date Added: May 16, 2006
Address: 130 Westmore Drive, Toronto

Nearest Major Intersection: Finch Ave W & 27 Hwy

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Laan285

Reviews: 1Badges: 0This user has a UserRank of 0
Overall: September 16, 2008
2 out of 2 people found this review helpful. Extremely poor service and incompetent staff. My boyfriend ordered nearly $200 of product, and they waited over a week to try to fill the order. The delivery was a day late.

I knew flowers were coming, but this woman ruined the surprise by telling me exactly what had been chosen!!! 24 red long stemmed roses in a vase.

By waiting until the last minute, the florist she used didnt have RED! She asked me to choose something else, so my boyfriend chose pink, and she insisted on mixing colours. I only wanted to stop talking at that point...she was extremely arrogant and rude.

When the flowers arrived, I could clearly see that the $175 bouquet was not worth the amount. The flowers were a clashing horrid mix of circus/carnival cotton candy colours which were hastily thrown into a vase with void spaces, and giant handfuls of baby's breath for filler. They had started to wilt already. Since they pulled my order together at the last second, they had to scrape the bottom of the barrel.

The website clearly states that if I am not satisfied, I can get a refund (or rather my boyfriend can) or a replacement. I don't want a replacement since I am so turned off to this company as it is.

She continues to unprofessionally blame us for their mistake. Suck it up and learn that isn't the way to properly run a business! Poor service will get you nowhere.

Thanks for the engagement roses, but they are disgusting.

I do not recommend this place.
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