(Submitted by sindai)Neoset Canada  


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Official Website: click here
Date Added: April 22, 2006
Address: 1970 Avenue RD , Toronto
Phone: (416) 789-5598

Nearest Major Intersection: Wilson Ave & Avenue Rd


Hours of Operation:
Mon-Fri 9-8pm
Sat 9-6pm
Sun 11-5pm


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Reviews & Ratings (Showing Latest 2 of 2)

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Reviews: 1Badges: 0This user has a UserRank of 0
Overall: September 26, 2008
21 out of 27 people found this review helpful. I bought a bed from Neoset Canada on April 2008, and I fully paid for it from the very first day using my credit card; they told me it was going to take 6-8 weeks to get it.
On June 2008 (after 8 weeks from the moment I bought it) nobody had contacted me, so I called the store, and they said there was a delay, they asked me to be patient, and that the bed was going to be delivered by the end of July/08.
At the end of July, same thing happened, so they gave me a small discount to keep me happy. On August/08, being concerned, I called the Head Office, and talked to the President, Mrs. Eleanor Reynolds, who apologized and explained to me that the order was delayed on its way to Toronto, but she gave me "her word" I was getting it on Sept.27/08, and that I was going to receive a new discount (which I never got).
Needless to say, by mid-September nobody had contacted me, I called Mrs. Reynolds back and she told me the bed was discontinued and that I was not going to get it the way I ordered it, so she gave me other bed options different to the one I wanted in the beginning; none of them were satisfying.
With no other choice, she offered a refund (less the small discount they gave me), and I accepted it, but when I asked her who was going to be responsible for those 5 months of interest I had been paying on my credit card, she refused to honour them. She refunded just what I paid on April, less the discount given on July.
It was not my mistake to be informed the bed I wanted had been discontinued after 5 months of buying it, and fully paid for it!
This is just lack of responsibility, lack of commitment, lack of respect and lack of seriousness from Mrs. Reynolds and Neoset Canada.

I do not recommend this place.
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Reviews: 1Badges: 0This user has a UserRank of 0
Overall: September 7, 2008
16 out of 20 people found this review helpful. we bought a couch at neoset and had a terrible experience. the fabric we wanted meant that it had to be imported from greece. we were told it would take 4-6 weeks. we waited 6 before we contacted them... at that point they said one more week. we waited 3 more before contacting them again. overall it took over 14 weeks to get our couch!!!! they would not let us cancel our order after 30 days (but we had to wait 6 weeks to get it in the first place and how were we to know it would take more than that... we tried to cancel at 8 weeks). we complained to them about their customer service and all they could say they would do is to cancel our order and give us store credit, after 14 weeks!!! like we'd ever want to shop there again! so we took the damn couch and the measly $100 refund they gave us for our "inconvenience"... basically they gave us the $100 to shut us up because at that point we were calling daily to complain about how late it was.... i will NEVER shop there again. we never once got an apology for how long their delivery took... it was terrible.
I do not recommend this place.
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