(Submitted by ErinMurray)Warranty Auto Sales  


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Date Added: May 16, 2006
Address: 1830 LAWRENCE AVE E, Toronto

Nearest Major Intersection: Victoria Park Ave & Lawrence Ave E


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Reviews: 1Badges: 0This user has a UserRank of 0
Overall: June 24, 2008
9 out of 15 people found this review helpful. Extremely disappointed with the owner (Jerry Wexler) I went in for a safety check on a vehicle my niece gave to me. She and her husband dealt with Kevin (his brother) and had purchased two other vehicles from him and suggested I go there to have this vehicle certified. I did this on Friday, June 20 and after getting an estimate of what was required to meet safety standards told Jerry I would call him back after I spoke with my niece. One of the problems was with the tires and as my niece wanted the two snow tires that were on the vehicle, returned to her and one of them was in poor condition, I called her to find out about the other tires she had at her home. I left Jerry a message asking about which of the other remaining tires was defective so that I could relay that to my niece. I did not hear from my niece (she was away for the weekend) nor did I receive a return call from Jerry.

Since I could not reach either party, I took the vehicle to a mechanic I knew to find out what he could do for me. Also, because the plates on the vehicle were to expire on my niece's husband's birthday, June 30, I needed to move quickly on this matter. I had already explained to Jerry that I needed to have this vehicle certified by June 30 and that I had applied for a government sponsored self-employment program, that requires me to attend a 9-4 class daily, for eight weeks. All of these issues required me to move quickly and so I asked the second mechanic to inspect the vehicle and do what was necessary to meet the safety requirements detailed on Warranty's estimate. He also repaired a problem that Jerry did not detail (but was aware of) on his estimate that prevented me having an emissions test done. When I returned to
Warranty after being informed they could not conduct the test until the problem was fixed, Jerry claimed to have told me about this problem. When I asked why he did not include it in his estimate, he said it was not a requirement of the safety certification. He made this statement without knowing what was actually leaking. The second mechanic identified the problem as transmission fluid.

When I returned to Warranty today (06/24/08) and showed Jerry the invoice for the work done, his first statement was that he could not understand "my logic" in having this work done elsewhere at a higher cost. I pointed out to him that there was additional work that was required and that since I had not heard back from him after leaving my message, I made a decision based on all the issues I had to meet concerning timing issues and my commitments to the government program. Although I tried to convey this to Jerry, he wanted no part in listening to my explanations and repeated, at least three more times, he could not understand my logic in making this decision. He then informed me that he could not re-inspect my vehicle until after the long weekend and was closed on Friday, June 27. When I suggested returning Monday, June 30, he again said he could not schedule it for this date. Clearly, he was not happy that I had deprived him of the revenue he would have gained from the repairs to my vehicle, and did not intend to allow any concessions to me. He made the statement that he was "a highly-educated man who attended the University of Western Ontario" and could not understand the folly of my decision. No amount of pleading nor asking him to see things from my perspective could convince him to reconsider his position. He remained firmly committed to NOT helping me finalize this matter and told me I should return to the mechanic who did the work and get a safety certificate from him instead. When I told him that I had already paid Warranty for this, he stood his ground and would not consider the matter further. He told me if I was not happy with his answer, I should contact MTO, knowing full well this is not an issue they would arbitrate. I left there very sadly disappointed with his lack of integrity and character and want to share this with other potential dissatisfied customers.

I do not recommend this place.
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