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Upcountry Canada - October 9, 2007
5 out of 5 people found this review helpful. ABSOLUTELY ATROCIOUS CUSTOMER SERVICE

Like the many others who've posted to this site, I wish I had done my homework before buying from these crooks and liars. I should have trusted my gut instinct when I walked into their King St store and encountered their sales staff which were aloof and arrogant. It felt like we were bothering them by being there. I ordered my dining room table in August and was promised a 6 to 8 week delivery. I phoned about a week ago to check on the status of my order and miraculously got through to Janet. She confirmed my order, but had my table color wrong on the order, even though my choice was clearly printed on the invoice. When inquired about expected delivery, she had absolutely no clue, and was completely non-committal. She couldn't say if it was going to be days, weeks, or even months. Since then, I've made endless calls to their customer service line to no avail. I've had it with these jokers. Luckily I made my deposit on my VISA card, so I've lodged a dispute and should hopefully have my deposit back within a month or so. I will never give people another dime of my money.

I WOULD RATHER EAT OFF OF CRATES THAN BUY FURNITURE FROM UPCOUNTRY AGAIN!

I do not recommend this place.
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