displeasedcustomer83's Contributions

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City Optical - September 17, 2007
22 out of 23 people found this review helpful. I will never advise anyone to go to City Optical at 2 St. Clair Avenue East, and anyone who unfortunately goes there I hope you have a more pleasant experience than I encountered.

The customer service there is terrible and they obviously do not care about their customers needs. I have never felt so mistreated and insulted in my entire life. And the salesperson (Jason) who had orignally taken my order was no help. After they had taken my money, they basically ignored me and disregarded my concerns and passed me from one manager (Wendy) who simply refused to talk to me, to another manager (Henry) who barely listened and brushed me off and treated me like I was nothing. Henry then assured me, that he would look into the matter and get back to me, and I have yet to hear from him.

I have tried to contact the Head Office to voice a complaint about this matter and I am still waiting to hear back from a supervisor!

It's pretty clear this franchise (City Optical) do not appreciate their customers.

Anyone reading this review, should seriously think twice about going to City Optical located at 2 St. Clair Ave. East in The St. Clair Centre.

I do not recommend this place.
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