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Windsor Bridal - September 26, 2007
19 out of 19 people found this review helpful. BRIDES-TO-BE BEWARE!!! I bought my gown and all my bridesmaids dresses from this store, and it was a nightmare from the moment they put through the sale. I wouldn't wish anyone the hassle I went through with these people. Not only is the customer service all but non-existant, they scam you into paying for all these hidden costs. Here's a taste:
1) They say the dresses are custom ordered to size, but they don't order the dresses to the measurements they take just so that they can charge you ridiculous alteration costs that they pull out of nowhere.
2) They don't itemize their invoices, so you have no idea what you're paying for. I had to argue with them until they wrote down what I was being charged for every time I went into the store.
3) They "forget" to order your dress and then make you pay extra to do a "rush" order cause they know your choices are limited by then.
4) The manager is rude and sarcastic to the point that you're afraid to even speak to him in case he bites your head off. He yells at the staff and belittles them IN FRONT OF THE CUSTOMERS!
5) They screw up your dress and then tell you "it was meant to be like that." Can you believe it?
My first fitting was supposed to be a beautiful experience, instead both my Mom and I wanted to just run away. It was horrible. Please, go somewhere else -- your bridal shopping experience is meant to me memorable in a positive way -- if you shop here, it'll be a nightmare!

I do not recommend this place.
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