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L'Espresso Bar Mercurio - June 14, 2008
1 out of 1 people found this review helpful. Unprofessional.Held a private party, of course, we had reservations.Manager suggested to serve starters so guests have something to eat while waiting for entrees.When party arrived, manager on duty asked if we would like to serve something else (not what we pre-ordered) for starters.This meant,nothing has been prepared for the reserved party.Starters came 45 minutes after guests have been seated.Entrees came another 45 minutes later.By the time the entrees came, a couple of our guests were leaving.Some even asked theirs to go.The party has been waiting 90 minutes in total when entrees were served.Booked the patio but party was held inside.Told this to the manager on duty, the reply was "that was not in my notes".No apologies.The temperature that day was 34C but the AC was not turned on, not even for mis-booking the party but just as a consideration for the guests.We agreed to offer only a couple of drink choices to our guests, this was not followed.And, to top it all, there was only one server for a party of 30.
I do not recommend this place.
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