sandymac's Contributions

5 Latest Listings Added

n/a

5 Latest Reviews Added

Upcountry - August 6, 2007
15 out of 16 people found this review helpful. BMWs, Benz, Volvos, lakeside houses, fabulous parties, lavish lifestyles, and not paying the government taxes…..all using the poor customers money and not sending them product…those are Upcountry’s growing pains (as per the previous review on this site). The owners used customer deposits to live a lavish lifestyle while the customers had to wait and wait for their furniture that sometimes never arrived.

As a previous employee of this company, I must reiterate that customers should heed all the warnings of this site because they are all true! The quality of their Chinese made furniture is horrible. The product is marked up more than 10 times, hence the reason it’s always on sale. For example they pay roughly $25 for their Thompson Chairs and they sell then for more than $250! Sofas cost them as little as $200 and are sold for $2300. Even with the 40% off sales in which they are notorious, the product is still more expensive that comparable ‘The Brick’ product which is a fraction of the price.

The new owners of this store have all their product made in China, and Upcountry has been the primary store carrying it for years, thus their re-merchandising sale is a ruse. The manufacturer has now become the owner so their profit margins are now even larger!!! The grapevine has it that this may be a bankruptcy sale, so buyers should be aware or if you have any existing orders with them, get your money back now!

I worked in the customer service department, and we were always having quality problems, and have had to replace customer products on a daily basis. We had to lie about delivery times and why the products were late or when the wrong items were shipped. Not only were there delays, but we were also told to lie about where the product was being manufactured. On some occasions, the wrong products would be deliberately delivered to the customer, so the company would have extra time to get the actual products.

!! BUYER BEWARE !!

I do not recommend this place.
Was this review helpful? Yes | No | Report as Spam
Upcountry Warehouse Store - May 29, 2007
12 out of 14 people found this review helpful. I am a previous employee of UpCountry Canada, and I just want to let the public know that they should be very careful when making a purchase at one of their stores. All the delivery problems at these stores are not due to manufacturing or supplier problems, but due to the fact that UpCountry has severe financial problems. They do not pay their suppliers so they do not get products, hence the reason the delivery times are so long. Thus, most of the time the furniture is 40% off and that’s because the store needs cash, and will use your money, and then make you wait months for your furniture, which should only take a few weeks. Also, in some instances the employees had to wait a week or more for their salaries, because the company was in such debt.

Most people have the misconception, that because the stores look so great that the products are high quality, but again that’s a misconception! Consumers should be aware of the quality of the products, since about 90% of their lines are made in China, with very poor quality and cost very little to produce. With most of the products there is usually a 300% or more mark-up on the cost price. For instance some dining chairs cost as little as $25 and they are sold at $250 or more…you do the math! In addition, the sales people are instructed to be deceptive about the products, and will lie about lead times, the materials, country of origin, and the quality of the items.

I worked in customer service, and we were always having quality problems, and had to replace customer products on a daily basis. We also had to lie about delivery times and why the products were late or the wrong items were shipped. On some occasions, the wrong products would be deliberately delivered to the customer, so the company would have extra time to get the actual products.

Thus, if you want products with good quality and a timely delivery you should shop elsewhere!

I do not recommend this place.
Was this review helpful? Yes | No | Report as Spam
Upcountry - May 29, 2007
16 out of 18 people found this review helpful. I am a previous employee of UpCountry Canada, and I just want to let the public know that they should be very careful when making a purchase at one of their stores. All the delivery problems at these stores are not due to manufacturing or supplier problems, but due to the fact that UpCountry has severe financial problems. They do not pay their suppliers so they do not get products, hence the reason the delivery times are so long. Thus, most of the time the furniture is 40% off and that’s because the store needs cash, and will use your money, and then make you wait months for your furniture, which should only take a few weeks. Also, in some instances the employees had to wait a week or more for their salaries, because the company was in such debt.

Most people have the misconception, that because the stores look so great that the products are high quality, but again that’s a misconception! Consumers should be aware of the quality of the products, since about 90% of their lines are made in China, with very poor quality and cost very little to produce. With most of the products there is usually a 300% or more mark-up on the cost price. For instance some dining chairs cost as little as $25 and they are sold at $250 or more…you do the math! In addition, the sales people are instructed to be deceptive about the products, and will lie about lead times, the materials, country of origin, and the quality of the items.

I worked in customer service, and we were always having quality problems, and had to replace customer products on a daily basis. We also had to lie about delivery times and why the products were late or the wrong items were shipped. On some occasions, the wrong products would be deliberately delivered to the customer, so the company would have extra time to get the actual products.

Thus, if you want products with good quality and a timely delivery you should shop elsewhere!

I do not recommend this place.
Was this review helpful? Yes | No | Report as Spam

Latest Pictures Added

n/a

5 Latest Favorites Picked

n/a

10 Most Popular Tags

n/a